- #Transcribe voicemail registration#
- #Transcribe voicemail iso#
#Transcribe voicemail registration#
The following is an example of the XML file sent to SpinVox in the initial registration request from Cisco Unity Connection: When the Cisco Unity Connection server receives the response, the SpeechView feature is active and ready to begin transmission of messages to SpinVox.įor specifications of the S/MIME standard, please visit the IETF RFC 3851 at. Refer to the “Inbound Response” section of this document for an example of a registration response.ĥ. When SpinVox has validated the voucher, a registration response is sent back to the Cisco Unity Connection server. SpinVox acknowledges the message and validates the voucher.Ĥ. Refer to the “Outbound Request” section of this document for an example of a registration request.ģ.
The Client-Public key, registration request, and voucher are packaged in a signed Secure/Multipurpose Internet Mail Extensions (S/MIME) message and delivered to SpinVox. Client keys may be refreshed periodically by reregistering through the Cisco Unity Connection administration GUI.Ģ. SpinVox and client keys are 1024-bit RSA.Ĭ. Cisco and root certifications are 2048-bit RSA.g.ī. The Cisco Unity Connection server generates the Client-Private and Client-Public keys.Ī. Figure 1 illustrates the following process:ġ. When SpeechView is initially configured, the Cisco Unity Connection server registers with SpinVox. The next sections provide details about how Cisco and SpinVox partner to provide security throughout the entire message transcription process.
#Transcribe voicemail iso#
Security measures that comply with ISO certification and data protection and privacy protocols are applied at the physical, network, and application layers. All data that is transmitted is encrypted. You can prioritize and sort both voice and email messages from a single email inbox. Messages delivered in both audio and text format allow you to decide the best way to manage them. You have nothing new to learn-your experience is the same as for regular email messages. You do not need to dial in to retrieve messages, or take notes on the message content. You can learn who called and what they said at a glance. Easy to use and secure, SpeechView improves responsiveness. (a subsidiary of Nuance Communications, Inc.), to provide accurate, secure transcriptions of voice messages left in Cisco Unity Connection voice mailboxes, which are then delivered to your email inbox. Cisco has partnered with a third-party external transcription service, SpinVox Ltd. Often, transcription services involve sending voice messages to a third-party service, causing security concerns within most organizations regarding the measures in place that secure the message during transport to and from the service and protection of the message content during transcription.Ĭisco SpeechView solves these challenges and removes the trade-offs that organizations must make with typical voicemail transcription services. Therefore, many organizations seeking voicemail transcription are faced with a choice: use an automated service or use human assistance to improve accuracy. SpeechView transcribes and sends voice messages within minutes of being left in your Cisco Unity Connection voice mailbox-you do not need to learn any commands or take special action to receive text versions of your voice messages.Īccurate voicemail transcription services generally require human intervention to transcribe complex voice messages, because even the most powerful computers cannot accurately decipher the intricacies in the way we speak to each other in our everyday language. The application is a feature of Cisco Unity Connection, so the original audio version of each voice message remains available to you anywhere, anytime. SpeechView converts voice messages to text and delivers the text version of the voice message to your email inbox, allowing you to read your voice messages and take immediate action. You do not need any prior knowledge of SpeechView or Cisco Unity Connection to understand the security discussion in this overview. Security measures in effect with the third-party external transcription service. This solution overview explains how the Cisco ® SpeechView (speech-to-text) feature of the Cisco Unity ® Connection unified messaging solution handles security for voice message transcriptions.
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